01Acceptance of Terms
These Terms & Conditions ("Terms") govern your use of the Agency Gen-Z website (agencygenz.com) and every service, product or project you order from Agency Gen-Z ("Agency", "we", "us"), based in Sylhet, Bangladesh. By placing an order, paying an advance, or using our website, you ("Client") agree to these Terms together with our Privacy Policy and Refund Policy. If you do not agree, please do not place an order.
02Our Services
Agency Gen-Z provides digital services and products, including:
- Website and web application development (business sites, e-commerce, landing pages, SaaS and custom software)
- Digital and social media marketing, SMM panel services and ad management
- Graphics design, branding and video production
- Web hosting, domain registration and related technical support
- Digital products and tools sold through our shop
The exact scope, deliverables, price and timeline of each project are defined in the quotation, invoice or written agreement (including WhatsApp, Messenger or email confirmation) accepted by the Client.
03Orders, Quotation & Advance Payment
A project is confirmed only after the Client accepts the quotation and pays the advance.
- 40% advance is mandatory for every project. Work does not begin, and a delivery schedule does not start, until the 40% advance payment is received.
- The remaining balance is payable as agreed in the quotation. The final balance must be cleared in full before final handover, source files, admin access or live deployment.
- All prices are quoted in Bangladeshi Taka (BDT) unless stated otherwise. Payment is accepted only through the payment methods and accounts shared officially by Agency Gen-Z.
- Prices may change if the Client requests extra features, pages, integrations or changes outside the agreed scope. Such additions will be quoted and approved before work starts.
- Late payment may pause the project, and the delivery date will move accordingly.
Cancellation and refunds are covered in our Refund Policy.
04Client Responsibilities
To deliver on time, the Client agrees to:
- Provide all required content, logos, images, text, login details and approvals promptly and in usable form.
- Respond to messages, review requests and feedback within a reasonable time (ideally within 3 working days).
- Make sure all material supplied (text, images, music, fonts, trademarks) is owned by the Client or properly licensed. The Client is responsible for any copyright or legal claim arising from supplied material.
- Provide accurate information and keep their account credentials safe.
Delays caused by the Client (late content, late feedback, late payment) extend the delivery timeline by the same period. If a project is inactive because of the Client for 30 days or more, it may be treated as cancelled under the Refund Policy.
05Timeline & Delivery
- Delivery timelines are estimates and begin only after the advance, content and all required details are received.
- We work hard to meet deadlines, but we are not responsible for delays caused by the Client, third-party services (hosting, domain, payment gateways, APIs), or events outside our control.
- Completed work is delivered through a live link, preview, or files shared via email, WhatsApp or cloud storage.
06Revisions & Scope Changes
- Each project includes the number of revision rounds stated in the quotation. If none is stated, a reasonable number of revisions within the original scope applies.
- Revisions mean corrections and adjustments to approved work. Changing the design direction, adding new features or pages, or redoing completed work is a scope change and may be charged separately.
- Feedback should be given in a consolidated form to avoid repeated rounds.
07Intellectual Property
- Upon full payment, the Client receives ownership of the final deliverables created specifically for them (custom design and code), except for third-party assets.
- Until full payment is received, all work remains the property of Agency Gen-Z and may not be used, published or transferred.
- Third-party resources (themes, plugins, fonts, stock images, frameworks, libraries) remain under their own licences. The Client is responsible for renewing any paid licences.
- Agency Gen-Z retains rights to our own tools, frameworks, templates and reusable code. Our SaaS products and software remain our property; the Client receives a licence to use them, not ownership.
- Agency Gen-Z may show completed work in our portfolio, case studies and marketing unless the Client requests confidentiality in writing before delivery.
08Hosting, Domain & Third-Party Services
- Hosting, domains, SSL, plugins, APIs, SMS or email services and payment gateways are provided by third parties. Their prices, availability and terms apply and may change.
- Hosting and domain fees must be paid on time. Services may be suspended or removed for non-payment, abuse or violation of acceptable use.
- Hosting accounts may not be used for illegal content, spam, malware, phishing, copyright infringement or anything that harms other users or servers.
- We take reasonable care of data we manage, but the Client should keep their own backups of important content.
09Social Media Marketing & Digital Services
- Results of marketing, SEO, ads and social growth depend on many factors (platform algorithms, budget, market, content). We do not guarantee specific results, rankings, followers or sales.
- Ad budgets paid to platforms (Meta, Google, TikTok etc.) are separate from our service fee and are spent directly on the platform.
- Platforms may change rules or suspend accounts. We are not responsible for platform-side actions outside our control.
10Digital Products & Shop Purchases
Digital products, tools and assets sold in our shop are delivered electronically. Because they can be copied once delivered, they are generally non-refundable (see Refund Policy). Licences are for the purchaser only and may not be resold, redistributed or shared unless the product page says otherwise.
11Support & Maintenance
- After delivery, we fix bugs in our own delivered work for a reasonable period at no extra cost. The length of free support, if any, is stated in the quotation.
- New features, content updates, design changes, third-party issues and ongoing maintenance are separate services and may be charged.
- We are not responsible for problems caused by edits made by the Client or others, outdated plugins, server changes or hacking after handover.
12Confidentiality
We treat the Client's business information, credentials and files as confidential and use them only to deliver the agreed service. The same applies to the Client regarding our pricing, internal processes and unpublished work.
13Acceptable Use
You may not use our website or services for unlawful, fraudulent, abusive or harmful purposes, to attempt unauthorized access to our systems, or to submit false information. We may refuse or end service to anyone who breaks these rules.
14Limitation of Liability
- Agency Gen-Z provides services with reasonable skill and care, but we do not guarantee that our work will be error-free or uninterrupted.
- To the maximum extent permitted by law, our total liability for any claim is limited to the amount the Client actually paid for the specific service that caused the claim.
- We are not liable for indirect or consequential losses, such as loss of profit, data, business or reputation.
15Termination
Either party may end a project in writing. Cancellation by the Client is handled under the Refund Policy. We may suspend or end a project if the Client breaches these Terms, does not pay on time, or behaves abusively towards our team. In such cases payment for work already completed remains due.
16Force Majeure
We are not liable for failure or delay caused by events beyond reasonable control, including natural disasters, internet or power outages, strikes, government actions, war, or failure of third-party services.
17Governing Law
These Terms are governed by the laws of Bangladesh. We encourage both sides to resolve any dispute through discussion first. If it cannot be resolved, it falls under the jurisdiction of the courts of Sylhet, Bangladesh.
18Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. Orders already confirmed continue under the Terms that applied when the order was placed. Continued use of our website or services after an update means you accept the new Terms.
19Contact Us
Questions about these Terms? Reach us at info@agencygenz.com or call +880 1995175495 (Mon–Sat, 11AM–11PM). Address: Sylhet, Bangladesh.